The phone has to
answer. Every
time it rings.
A bereavement call is the first conversation a family will have with you. The line should be clear, it should be answered promptly, and it should never — not at any hour — meet a voicemail apologising that the office is closed. Our telecoms work makes that boring.
Phones, mobiles, and the path between them.
- 01
Business phone system
Cloud-hosted handsets at the practice, with the features a small office expects and none of the ones it doesn’t. Number porting, hunt groups, call recording where wanted, voicemail to email.
- 02
Multi-network mobile
Mobile fleet on EE, Vodafone, O2 or Three — whichever signal reaches your office, your branches, and the cemeteries you most often work in. One bill, one account, four networks if you want them.
- 03
Out-of-hours call routing
Calls outside business hours follow a rule of your design: a duty director’s mobile, a partner branch, a 24/7 answering service that takes a name and a number and pages a director within minutes.
- 04
Number management
The local number that’s been on your sign for twenty years stays where it is. We port it, we keep it, and we route it through whatever the modern set-up needs to be behind the scenes.
- 05
Connectivity
Business broadband and 4G failover so the phones, the card terminal, and the booking system keep working through the kind of outage that happens roughly once every two winters.
Four UK networks. One bill.
A mobile fleet that uses whichever network actually has signal where your directors are standing. Mixed on one account, switched between contracts without re-issuing handsets.
What directors usually ask.
Can we keep our existing number?
Yes. Number porting is part of every setup, included. The number on your shop front, your stationery and your van does not change.
What does the out-of-hours service actually do?
A trained operator answers in your practice’s name, takes the details of the deceased and the family’s contact information, and pages the duty director within minutes. A written log is in your inbox by morning.
We have a poor signal at one of our branches.
We’ve usually seen it before. A signal survey across all four UK networks tells us which carrier serves the building best, and the fleet is built around that. Cell-boosters for stone-walled chapels of rest where they’re needed.
Are calls recorded?
Only if you want them to be, and only on the extensions you choose. Recordings are stored in the UK with retention you set, and access is logged.
A call audit,
then a quieter line.
We listen to a week of calls — not the content, the routing — and tell you where they're going. Whether you change supplier afterwards is up to you.