IT that you stop
noticing — which
is the point.
The arrangements system. The accounts. The email a coroner sent at half past seven on a Sunday evening. A funeral practice runs on quietly reliable computing, and the only IT a director should think about is the kind that is invisible.
Everything between the keyboard and the cloud.
- 01
Managed IT support
One number to call. A team that already knows your set-up. Sub-hour response in working hours, and a clear path for the things that arrive outside them.
- 02
Microsoft 365
Email, calendars, shared documents, identity. Licensed, configured for the practice, backed up, and kept current without the practice having to think about it.
- 03
Cybersecurity
Endpoint protection, multi-factor on every account, phishing-aware staff training, and a written response plan for the morning a laptop is left in a taxi.
- 04
Infrastructure
Workstations, servers if you still need them, network, Wi-Fi, backup. Replaced on a planned cycle rather than at the point of failure.
- 05
Onboarding & offboarding
New colleague on Monday morning, leaving colleague on Friday afternoon. Accounts, devices, access — opened and closed cleanly, every time.
The numbers we hold ourselves to, plainly stated.
< 1 hr
Average first response, in working hours, for any ticket.
15 min
Triage on urgent matters — system down, account locked, file missing.
99.9%
Mailbox availability across our Microsoft 365 estate, year to date.
14 days
Standard onboarding for a practice migrating from a previous supplier.
An out-of-hours retainer is available for practices that take first-call demand outside of business hours. Most do not need it; those that do, find a four-figure annual line is a fair price for not having to phone three numbers at half past two in the morning.
The honest answers.
We already have an IT person. Where do you fit?
Either we replace them, or we sit behind them. Both work. A small practice usually finds the monthly cost of a managed contract is below the cost of a part-time person; a larger practice tends to keep their in-house lead and have us handle the rest.
Will you tie us into a long contract?
Twelve months is standard. After that, thirty days’ notice on either side. We don’t believe in contracts that hold a practice in place after the work has stopped earning it.
What about the data we already have?
It comes with you. The first thing we do is inventory it and back it up to somewhere we both trust. No migration starts before that is in writing.
Cyber Essentials — do you handle the certification?
Yes. Practices that work with local authorities or NHS trusts increasingly need it. We assess the gap, close it, and submit. Usually four to six weeks.
Is everything in the UK?
The team is. Data sits in UK regions of Microsoft 365 by default. Anything that doesn’t, we will tell you and ask first.
A short audit,
then a written plan.
A day on site, every workstation noted, every line item of your current set-up reviewed. The plan that follows is yours to keep, with or without us.